App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

App Store Connect Documentation

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Reject Payment Notification
Two hours ago we received 42 emails from Apple with the following content: iTunes Connect Dear ....., The routing number you provided for the bank account ending in ..... is no longer correct. To receive payments, update your bank info with a valid account and routing number. If you have any questions, use the Contact Us module on iTunes Connect. We have been receiving payments to this account for 5 years and nothing has changed with the account. The account is valid and all details are correct. And this is displayed under “Payments and Financial Reports”: Payment Rejected The routing number you provided for the bank account ending in .... is no longer correct. To receive payments, update your bank info with a valid account and routing number. A lovely surprise for Christmas.
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Advanced App Clip Experience Stuck in 'Received' Status in App Store Connect
Hello, We are reporting an issue with an Advanced App Clip Experience that we created in App Store Connect. Issue: The Advanced App Clip Experience, created on Wednesday, December 10th, has remained in the 'Received' status since its submission, and we have not seen any progress or change in its review status. Context: After conducting extensive research through the Apple Developer Forums, we have observed that numerous developers have reported similar problems with Advanced App Clip Experiences getting stuck indefinitely in the 'Received' status. In several of these discussions, the recommended course of action for persistent delays or lack of status updates is to open a report via Feedback Assistant. FYI, our feedback assistant number is FB21344257 We kindly request your assistance in investigating this matter and helping us move forward with our Advanced App Clip Experience. Thank you for your time and support. Best regards,
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App Review Rejected, Invalid Binary, App Version
I'm submitting a new app for review. I've done this successfully before, but I don't know what's going wrong with this one. On the Distribution page it shows "1.0.2 Invalid Binary" On the App Review page it shows "Unresolved Issues" On the iOS Submission page it shows Type: "App Version", Status; "Rejected" with the banner text: "Your app version was rejected and no other items submitted can be accepted or approved. You can make edits to your app version below." I've tried rebuilding and resubmitting a few times and I keep getting the same reaction. I've tried to figure this out on my own, but I can't figure out what it wants me to do differently. Please can someone provide some direction to let me make progress? Most recent Submission ID is: faf4b652-d32b-4de5-b357-3b1e5744eaa8
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Xcode Cloud Fails on Export: App Store Connect Authentication Error
Hello, Our Xcode Cloud builds are successfully archiving but fail every time during the "Export archive for app-store distribution" step. The issue appears to be a persistent authentication failure with App Store Connect that we are unable to resolve. Primary Error: The build logs show a critical authentication failure. IDEDistribution.critical.log shows: App Store Connect request for store configuration failed for account Session Proxy Provider... Unable to authenticate with App Store Connect. DVTITunesSoftwareService.log specifies the error is DVTITunesSoftwareServiceFoundation.DVTServicesSessionProviderCredentialITunesAuthenticationContextError.proxy. The build process eventually terminates during the IDEDistributionSymbolsStep with an Rsync failed error, which we believe is a symptom of the earlier authentication failure. Troubleshooting Already Performed: We have already taken the following steps without success: Verified the account used for the integration has "Account Holder" and "Admin" roles. Confirmed that Xcode Cloud's automatic signing is working correctly and is able to create new provisioning profiles. Thoroughly checked the App Store Connect web UI under Users and Access > Integrations > Xcode Cloud for a way to reset the connection, but no such option exists. Removed and re-added the Apple ID in the Xcode application's settings (Xcode > Settings > Accounts) on a local Mac. Our hypothesis is that the integrated authentication session between Xcode Cloud and App Store Connect is invalid or stale, and there is no user-facing way to reset it. Has anyone else encountered this "Session Proxy Provider" authentication error with Xcode Cloud? Is there a known solution or a different method to force a re-authentication of the service connection? Any guidance from Apple engineers or other developers would be greatly appreciated. (Developer Support Case: 102717975870)
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Advanced App Clip Experience Stuck with CREATE_SUBMITTED Status
The title says by itself. We've been using advanced app clips a lot and have created more than hundreds of advanced app clips for the customers. Suddenly, few days ago, the most recently created advanced app clips stopped working as they got stuck with CREATE_SUBMITTED status. It seems like it has already happened before to someone else: https://developer.apple.com/forums/thread/763374 It probably be OK if it showed a Safari notification but it shows an error due to another bug reported here: https://developer.apple.com/forums/thread/803187
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How to verify JWSSignedPayload signature in App Store Server Notifications v2
I am implementing In App Purchase and integrating App Store Server Notifications version 2. I am able to receive the JWSSignedPayload from Apple. The payload is Base64 encoded and contains header, payload, and signature. The documentation clearly explains how to decode the payload and extract claims such as notificationType and data. What is unclear is how to verify the JWS signature itself. I could not find concrete documentation that explains: Which Apple public key or certificate should be used for verification How to retrieve or rotate the key used to sign the payload The exact steps required to validate the JWS signature before trusting the payload Signature verification is critical for security, and simply decoding the claims without validation is not sufficient. I am looking for official guidance or a recommended approach to verify the JWSSignedPayload signature for App Store Server Notifications v2.
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"Final reminder: Answer the updated age ratings questions." But there are no questions
I received the email from Apple entitled "Final reminder: Answer the updated age ratings questions." However if I login to App Connect, or click on the link in the email to go directly to App Connect, there are no questions. There are 6 tabs/sections in App Connect, flicking through them, there are no questions about age ratings. Even if I could find these questions, if there are no apps actually released to the App Store (and no plans to release any) is answering these questions necessary? The Apple email sounds quite threatening in its tone, hinting at consequences if you don't comply, but I can't comply because no questions in App Connect are being presented.
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Final reminder: Answer the updated age ratings questions.
Has anyone else received the email “Final reminder: Answer the updated age ratings questions.” even though all live apps were updated for the age ratings months ago? We only have one new app that we created, but we haven’t even set up age ratings for it yet. The app has never had a build uploaded. Did we receive this email because of this app? We also deleted some apps in the past. Could the email have been sent because of those deleted apps?
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Could not install [App] The requested app is not available or doesn't exist. In TestFlight
I uploaded a build to testflight and released it to Internal testers, however when the testers tried downloading the app a alert dialog shows the following: Could not install [App] The requested app is not available or doesn't exist. Also tried to submit it via external testers but getting another error.
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Final reminder: Answer the updated age ratings questions
I have already submitted the updated age rating options and even published a new version of the app after doing so. However, I still received an email with the subject “Final reminder: Answer the updated age ratings questions,” stating that the age rating options have not been submitted. I checked the App Information section, and all the required age rating options are correctly selected. Has anyone else received a similar email? Is there any additional action that needs to be taken?
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Cannot submit apps from Xcode 26.2 build 17C52 released on December 12, 2025
The latest version of Xcode available on: https://developer.apple.com/download/applications/ is Xcode 26.2 build 17C52. It was released today, December 12, 2025. However, uploads are failing with error: Validation failed. This bundle is invalid. Apple is not currently accepting applications built with this version of Xcode. I have verified my Xcode is not beta: I think that at least the non-release candidate, latest version of Xcode should be allowed to submit apps.
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error: exportArchive No profiles for 'com.nawctsd.riotpad' were found
This is the error that I get when I build for the iOS App Store or run on my connected iPad (with App Store release). This is my first iOS app that i have developed. When I build for development I get no errors and runs fine on my iPad (also simulator ipads). I have several Mac apps on the app store. The embedded.mobileprovision file is in my app bundle. com.nawctsd.riotpad is the Bundle Identifier in the app and in the App ID Configuration.
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Can't Edit Age Ratings in App Information Section of App Store Connect for released App Versions
Can't Edit Age Ratings in App Information Section of App Store Connect for released App Versions. I only have option to View. I think some of the Age Rating questions are still unanswered but when I view them, I can't Edit them. Non-released apps of mine in App Store Connect allow me to edit answers to the Age Ratings questions but I can only View Age Rating questions for released apps. Do I have to create a new version/build and submit to App Store Connect to be able to Edit the Age Questions?
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新增In-app Purchase更新App,一直处于In Review,没有结果,如何解决呢?
在已经上架的App,新增In-app Purchase,6小时后正在审核,一周过去了,还是In Review,没有收到结果,发邮件询问,让继续等待,正常都是48小时有结果的,,不知道遇到什么问题, 如何去解决这个问题呢? 挺焦虑的....... On the already listed App, I added "In-App Purchase". It was under Review 6 hours later. A week has passed and it's still "In Review". I haven't received the result yet. I sent an email to inquire and asked to keep waiting. Normally, there is a result within 48 hours. I don't know what problem I encountered and how to solve it. Quite anxious....... Quite anxious.......
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What’s the recommended approach for using (or avoiding) special characters in the App Store keyword metadata?
I am submitting an app to the App Store and want to understand the best way to handle keywords that include special characters. If a keyword has accents like coração and users may search for coracao without accents, should I include both versions or rely on Apple to match them automatically?
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Accepted Developer Program Agreement on developer.apple.com, but App Store Connect still shows "Agreement Update" warning.
I am the sole Account Holder for my Apple Developer Program account and am encountering an issue where the acceptance of the updated Apple Developer Program License Agreement is not syncing correctly between the two developer portals. Issue Details: Agreement Status on developer.apple.com: I successfully accepted and reviewed the updated agreement at https://developer.apple.com/account. The Agreements section confirms the acceptance date as December 11, 2025 (as seen in the attached image). Status on App Store Connect: Despite this confirmation, when I sign into https://appstoreconnect.apple.com/, I still see the following critical warning: "The Apple Developer Program License Agreement has been updated and needs to be reviewed. In order to update your existing apps and submit new apps, the Account Holder must review and accept the updated agreement by signing in to their account." Impact: This prevents me from performing key tasks, such as creating a new app, which triggers an "Agreement Update" alert that only directs me back to the already-accepted agreement on the Developer website. Troubleshooting Steps Taken: I confirmed I am logged in as the Account Holder. I cleared my browser cache and attempted the process on a fresh browser session. My macOS is fully up to date. I have already contacted Apple Developer Support but have not yet received a reply. Request for Assistance This is blocking my ability to submit and update apps. I am aware that direct phone support is often recommended for these issues, but my country is not listed for phone extension support. Has anyone else experienced this sync delay or found a workaround that resolves the "Agreement Update" alert on App Store Connect when the agreement has been accepted on the Developer website? Any advice on the next immediate steps I should take while waiting for my support ticket to be processed would be greatly appreciated.
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AppStore Connect redirects me to iTunes Connect in 2025
I recently began developing iOS apps in 2025. I enrolled in an Apple Developer Account on December 10, 2025 and expected to get App Store Connect to upload my app to the app store. After succesfully paying for a membership, I tried to access App Store Connect but I'm redirected to the now-defunct iTunes Connect. Worst part is the URL mentions AppStore Connect, but the slug points to iTunesConnect and I can't get out of it: https://appstoreconnect.apple.com/WebObjects/iTunesConnect.woa/ra/gettingstarted From here, if I click on the "Apps" button, it redirects me again to the https://developer.apple.com/programs/ website. This is read-only documentation, and I can't take any action to upload my apps. Interestingly enough, if I try to access appstoreconnect.apple.com from Safari, the above loop happens. But if I try to access it from Arc Browser, I see this error instead: To access App Store Connect, you must be an individual or team member in the Apple Developer Program, or invited by an individual to access their content in App Store Connect. Learn More But I am the Account Holder. I found this related post, but it's a dead end: https://developer.apple.com/forums/thread/775608
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Stuck unable to update live app
I recently published version 1.0 of my first app, but I'm unable to update it. In App Store Connect, I select my App and on the left under iOS App there are currently 2 platform records, but I believe there should be 1. On the bottom is a green check mark and "1.0 Ready for Distribution". Above that with a yellow check mark is "1.0043 Prepare for submission". I believe I mistakenly pressed add platform instead of + version. Now I don't see a + Version button on my Ready for Distribution platform. I don't see any way to delete this extra platform record. For uploading, I have been using a DevOps build pipeline that uploads the final build to app store connect. It reports that the builds are being uploaded successfully, but I don't see them anywhere in the build versions. I have tried saving the 1.0043 version but I'm unable to attach any of the builds I'm uploading. Please help, I've finally got a live app but I'm unable to update it. Am I correct that the extra platform record is what's keeping me from updating it? If so, how can I delete it? Thank you!
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