Prioritize user privacy and data security in your app. Discuss best practices for data handling, user consent, and security measures to protect user information.

All subtopics
Posts under Privacy & Security topic

Post

Replies

Boosts

Views

Activity

Incorrect Branding and Messaging Displayed on "Call Customer Center" Feature
We’ve identified an issue in our app where, upon clicking the "Call Customer Center" button, users are unexpectedly shown a logo and message option on a native pop-up window. However, this wasn't the case before, and it should only display a phone number to dial, which was given inside our code. This is incorrect and misleading for our users, as: We are a Canadian-based service and have no affiliation with US messaging chat. The messaging feature was never enabled or intended for our app. Our app should only initiate a phone call to our customer support center — no messages or branding from third parties should appear
0
0
117
Jun ’25
Sign in with Apple but I got `Failed to verify your identity. Try again.``
Hey there, I used our team's account to configure sign in with Apple, the mode is pop up, my clientId scope redirectUrl state are both correct. I got Failed to verify your identity. Try again., actually my account is valid because I can login to my mac and every apple website. I have tried many apple accounts and still got this error. That was so weird, I didn't find a solution online. Pls help me thanks.
0
1
437
Mar ’25
iOS 26.1 iPhone 15 pro max 偶现冷启动,文件系统挂载失败?
冷启动后我们读文件,发现:"error_msg":"未能打开文件“FinishTasks.plist”,因为你没有查看它的权限。 是否有这些问题: 「iOS 26 iPhone 16,2 cold launch file access failure」) 核心内容:多名开发者反馈 iPhone 15 Pro(iOS 26.0/26.1)冷启动时读取 Documents 目录下的 plist 文件提示权限拒绝,切后台再切前台恢复,苹果员工回复「建议延迟文件操作至 applicationDidBecomeActive 后」。
0
0
245
Dec ’25
App transfer- get transfer {"error":"invalid_request"}
Migrating APP and users, obtaining the user's transfer_sub, an exception occurred: {"error":"invalid_request"} `POST /auth/usermigrationinfo HTTP/1.1 Host: appleid.apple.com Content-Type: application/x-www-form-urlencoded Authorization: Bearer {access_token} sub={sub}&target={recipient_team_id}&client_id={client_id}&client_secret={client_secret} The specific request is as follows: 15:56:20.858 AppleService - --> POST https://appleid.apple.com/auth/usermigrationinfo 15:56:20.858 AppleService - Content-Type: application/x-www-form-urlencoded 15:56:20.858 AppleService - Content-Length: 395 15:56:20.858 AppleService - Authorization: Bearer a56a8828048af48c0871e73b55d8910aa.0.rzvs.96uUcy1KBqo34Kj8qrPb4w 15:56:20.858 AppleService - 15:56:20.858 AppleService - sub=001315.1535dbadc15b472987acdf634719a06a.0600&target=WLN67KBBV8&client_id=com.hawatalk.live&client_secret=eyJraWQiOiIzODg5U1ZXNDM5IiwiYWxnIjoiRVMyNTYifQ.eyJpc3MiOiJRMzlUU1BHMjk3IiwiaWF0IjoxNzU1MDcxNzc5LCJleHAiOjE3NTUwNzUzNzksImF1ZCI6Imh0dHBzOi8vYXBwbGVpZC5hcHBsZS5jb20iLCJzdWIiOiJjb20uaGF3YXRhbGsubGl2ZSJ9.8i9RYIcepuIiEqOMu1OOAlmmjnB84AJueel21gNapiNa9pr3498Zkj8J5MUIzvvnvsvUJkKQjp_VvnsG_IIrTA 15:56:20.859 AppleService - --> END POST (395-byte body) 15:56:21.675 AppleService - <-- 400 Bad Request https://appleid.apple.com/auth/usermigrationinfo(816ms) 15:56:21.675 AppleService - Server: Apple 15:56:21.675 AppleService - Date: Wed, 13 Aug 2025 07:56:22 GMT 15:56:21.675 AppleService - Content-Type: application/json;charset=UTF-8 15:56:21.675 AppleService - Content-Length: 27 15:56:21.675 AppleService - Connection: keep-alive 15:56:21.675 AppleService - Pragma: no-cache 15:56:21.675 AppleService - Cache-Control: no-store 15:56:21.676 AppleService - 15:56:21.676 AppleService - {"error":"invalid_request"} 15:56:21.676 AppleService - <-- END HTTP (27-byte body) ` Current Team ID: Q39TSPG297 Recipient Team ID: WLN67KBBV8 CLIENT_ID: com.hawatalk.live
0
0
176
Aug ’25
Unexpected native popup during auth login/signout flow
We are implementing authentication login in our iOS mobile application, and during the sign-in/sign-out process, a native system popup appears with the following message: "This allows the app and website to share information about you." This popup interrupts the user experience, and we are concerned it may cause confusion for end users and negatively impact the adoption of our login flow. We would like clarification on the following points: What triggers this popup during the authentication process? Are there any recommended configurations or approaches to suppress or avoid this dialog? If the popup cannot be avoided, what best practices are suggested to ensure a clear and seamless user experience? Our objective is to provide a smooth, user-friendly authentication flow without unexpected system interruptions.
0
0
155
Aug ’25
ASWebAuthenticationSession: Form submit fails on TestFlight unless submitted through Keychain autofill
I'm experiencing a strange issue where ASWebAuthenticationSession works perfectly when running from Xcode (both Debug and Release), but fails on TestFlight builds. The setup: iOS app using ASWebAuthenticationSession for OIDC login (Keycloak) Custom URL scheme callback (myapp://) prefersEphemeralWebBrowserSession = false The issue: When using iOS Keychain autofill (with Face ID/Touch ID or normal iphone pw, that auto-submits the form) -> works perfectly When manually typing credentials and clicking the login button -> fails with white screen When it fails, the form POST from Keycloak back to my server (/signin-oidc) never reaches the server at all. The authentication session just shows a white screen. Reproduced on: Multiple devices (iPhone 15 Pro, etc.) iOS 18.x Xcode 16.x Multiple TestFlight testers confirmed same behavior What I've tried: Clearing Safari cookies/data prefersEphemeralWebBrowserSession = true and false Different SameSite cookie policies on server Verified custom URL scheme is registered and works (testing myapp://test in Safari opens the app) Why custom URL scheme instead of Universal Links: We couldn't get Universal Links to trigger from a js redirect (window.location.href) within ASWebAuthenticationSession. Only custom URL schemes seemed to be intercepted. If there's a way to make Universal Links work in this context, without a manual user-interaction we'd be happy to try. iOS Keychain autofill works The only working path is iOS Keychain autofill that requires iphone-authentication and auto-submits the form. Any manual form submission fails, but only on TestFlight - not Xcode builds. Has anyone encountered this or know a workaround?
0
0
257
Dec ’25
Sign-up not completed error
My app has been rejected by App Store review because the sign in with Apple functionality is not working properly. I'm able to reproduce the issue on my end but I don't understand why it's happening. I have two other apps that implement the same OAuth flow in an identical manner, and those apps have no issues signing in with Apple. I've copied my OAuth flow to a fresh project to see if that would make a difference, and it gives me the exact same error. In the simulator I get "invalid_request, invalid web redirect URL", and on-device the FaceID authentication fails with a very non-specific "Sign Up Not Completed" error. I'm completely out of ideas here, so any guidance would be appreciated. Thanks!
0
2
486
Feb ’25
Sign in with Apple First Name & Last Name Values
Hi, we are having Sign in with Apple issues. For a large % of new users on our app which select this option, the first name and last name values are not being passed to us. This is the case in both scenarios - where the user shares their email address or hides it, and happens on iPhone when the user selects the default iCloud account. We're unclear why this is occurring.
0
0
107
Nov ’25
Privacy Resources
General: Forums topic: Privacy & Security Forums tag: Privacy Developer > Security — This also covers privacy topics. App privacy details on the App Store UIKit > Protecting the User’s Privacy documentation Bundle Resources > Privacy manifest files documentation TN3181 Debugging an invalid privacy manifest technote TN3182 Adding privacy tracking keys to your privacy manifest technote TN3183 Adding required reason API entries to your privacy manifest technote TN3184 Adding data collection details to your privacy manifest technote TN3179 Understanding local network privacy technote Handling ITMS-91061: Missing privacy manifest forums post Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"
0
0
177
Jul ’25
Questions about user impact and best practices for rotating the private key used for Sign in with Apple
Hi, We are operating a service that uses Sign in with Apple for user registration and login. As part of our security incident response and periodic security improvements, we are planning to rotate the private key used to generate the client secret (JWT) for Sign in with Apple. I have read the Human Interface Guidelines and the AuthenticationServices documentation, but I could not find a clear description of the behavior and user impact when rotating this private key. I would like to ask the following questions: Background: We issue a Sign in with Apple private key (with a Key ID) in our Apple Developer account. Our server uses this private key to generate the client secret (JWT). This is used for Sign in with Apple login on our web / mobile app. We are planning to invalidate the existing private key and switch to a newly issued one. Questions: Impact on existing logged-in sessions Will rotating the private key force already logged-in users (who previously signed in with Apple) to be logged out from our service? Can the user identifier (such as the "sub" claim) for existing Sign in with Apple users change due to key rotation? Recommended frequency and best practices Does Apple recommend rotating this private key only when it is compromised, or on a regular basis? If there are any official documents or examples that describe how to safely perform key rotation in production, we would appreciate a pointer. Impact on marketing / analytics We are using user IDs (linked via Sign in with Apple) for analytics and marketing attribution. Is there any expected impact on such use cases caused by rotating the private key? For example, is there any possibility that user identifiers change as a result of key rotation, or anything we should be careful about from a data linkage perspective? Our goal is to rotate the private key in a secure way without causing service downtime, mass logouts, or loss of account linkage. If there is already an official document that covers this, please let me know the URL. Thank you in advance.
0
0
110
Dec ’25
Impact of SIWA App transfer on migration on relay emails
Hello, we're currently evaluating the side effects of transferring our app to a different Apple developer account. Our users use SIWA to sign in to our platform which uses Auth0. As I understand it, the identifiers provided by Apple will change, and as such Auth0 will not recognise them and treat them as new users. I've read conflicting documentation, reports, discussions, etc, so it would be great if I could get some clarification on the topic. Furthermore we're concerned about the Hide My Email functionality. A lot of our users use this feature. Will the relay email for each user change with the transfer? If so, does the 'old' relay email stop working as soon as the transfer happens? Thanks in advance!
0
1
349
Mar ’25
Why can't I remove my app from AppleID?
Hello everybody, in my React Native-Expo-Firebase app, I am trying to integrate Sign in with Apple, along with the related token revocation at user deletion. I did succeed in integrating the login, and the app correctly appears in the Apple Id list (the list of apps currently logged with Apple ID). The problem is that, if I select the app and press "Interrupt Apple login usage for this app", the app simply stays there, nothing happens. If I do the same with another app, this works fine. Either if I do this via my iPhone's settings, or via https://account.apple.com/account/manage -> Sign in with Apple, I get the same result, the app cannot be removed. I hope I managed to explain my situation clearly, I'd be happy to provide more info if necessary. Thank you in advance.
0
1
256
Oct ’25
DCError 2 "Failed to fetch App UUID" - App Attest not working in production or development
Hey everyone, I'm hitting a really frustrating issue with App Attest. My app was working perfectly with DCAppAttestService on October 12th, but starting October 13th it started failing with DCError Code 2 "Failed to fetch App UUID" at DCAppAttestController.m:153. The weird part is I didn't change any code - same implementation, same device, same everything. I've tried switching between development and production entitlement modes, re-registered my device in the Developer Portal, created fresh provisioning profiles with App Attest capability, and verified that my App ID has App Attest enabled. DCAppAttestService.isSupported returns true, so the device supports it. Has anyone else run into this? This is blocking my production launch and I'm not sure if it's something on my end or an Apple infrastructure issue.
0
0
376
Oct ’25
Update ASCredentialIdentityStore for new Autofill PassKey registration
I have an Autofill Passkey Provider working for Safari and Chrome via WebAuthn protocol. Unfortunately, Chrome will not offer my extension as a logon credential provider unless I add the credential to the ASCredentialIdentityStore. I wonder what is the best way to access the ASCredentialIdentityStore from an AutoFill extension? I understand I cannot access it directly from the extension context, so what is the best way to trigger my container app to run, based on a new WebAuthn registration? The best I can think of so far is for the www site to provide an App Link to launch my container app as part of the registration ceremony. Safari will offer my extension even without adding it to the ASCredentialIdentityStore, so I guess I should file a request with Chrome to work this way too, given difficulty of syncing ASCredentialIdentityStore with WebAuthn registration.
0
0
76
Oct ’25
Sign in with Apple Not Working – "Sign Up Not Completed" Error
We have integrated Sign in with Apple into our iOS project using the recommended implementation from your documentation,However, we are experiencing issues when testing with the following: Bundle ID: com.app.xxx Using real certificates from our Apple Developer account Issue Details: On real devices, after entering the Apple ID password, we receive a message saying: "Sign-up not completed" On simulators, the flow gets stuck after entering the password no further progress occurs. We are not receiving any explicit error messages in the console or logs. We also tested with the official Apple sign-in demo code from the documentation link above, and the same issue occurred. Our team has confirmed that all necessary configurations have been set correctly, and the same implementation works on other accounts. We would appreciate your assistance in identifying the root cause and helping us resolve this issue. Thank you,
0
1
111
Jun ’25
Phone heating problem after update iOS 26.0 (23A5297m)
As I had mentioned earlier, I was facing two issues after the initial update, but I’m happy to inform you that both of those issues have now been resolved. However, after updating to iOS 26.0 (23A5297m), I’ve started experiencing a new issue related to overheating. Since yesterday, my iPhone has been getting extremely hot while charging. It also became very hot after clicking just a few photos. The same heating issue occurred again today during charging. This problem only started after the latest update. Kindly look into this issue and advise on how to resolve it.
0
0
87
Jul ’25
Apple Sign-In Fails with Mysterious 404 Error on Non-Existent /appleauth/auth/federate Endpoint
I'm implementing Apple Sign-In in my Next.js application with a NestJS backend. After the user authenticates with Apple, instead of redirecting to my configured callback URL, the browser makes a POST request to a mysterious endpoint /appleauth/auth/federate that doesn't exist in my codebase, resulting in a 404 error. Tech Stack Frontend: Next.js 16.0.10, React 19.2.0 Backend: NestJS with Passport (using @arendajaelu/nestjs-passport-apple) Frontend URL: https://myapp.example.com Backend URL: https://api.example.com Apple Developer Configuration Service ID: (configured correctly in Apple Developer Console) Return URL (only one configured): https://api.example.com/api/v1/auth/apple/callback Domains verified in Apple Developer Console: myapp.example.com api.example.com example.com Backend Configuration NestJS Controller (auth.controller.ts): typescript @Public() @Get('apple') @UseGuards(AuthGuard('apple')) async appleAuth() { // Initiates Apple OAuth flow } @Public() @Post('apple/callback') // Changed from @Get to @Post for form_post @UseGuards(AuthGuard('apple')) async appleAuthCallback(@Req() req: any, @Res() res: any) { const result = await this.authService.socialLogin(req.user, ipAddress, userAgent); // Returns HTML with tokens that uses postMessage to send to opener window } Environment Variables: typescript APPLE_CLIENT_ID=<service_id> APPLE_TEAM_ID=<team_id> APPLE_KEY_ID=<key_id> APPLE_PRIVATE_KEY_PATH=./certs/AuthKey_XXX.p8 APPLE_CALLBACK_URL=https://api.example.com/api/v1/auth/apple/callback FRONTEND_URL=https://myapp.example.com The passport-apple strategy uses response_mode: 'form_post', so Apple POSTs the authorization response to the callback URL. Frontend Implementation Next.js API Route (/src/app/api/auth/apple/route.js): javascript export async function GET(request) { const backendUrl = new URL(`${API_URL}/auth/apple`); const response = await fetch(backendUrl.toString(), { method: "GET", headers: { "Content-Type": "application/json", }, }); const responseText = await response.text(); return new NextResponse(responseText, { status: response.status, headers: { "Content-Type": contentType || "text/html" }, }); } Frontend Auth Handler: javascript export const handleAppleLogin = (router, setApiError) => { const frontendUrl = window?.location?.origin; // Opens popup to /api/auth/apple window.open( `${frontendUrl}/api/auth/apple`, "appleLogin", "width=500,height=600" ); }; The Problem Expected Flow: User clicks "Login with Apple" Frontend opens popup → https://myapp.example.com/api/auth/apple Frontend proxies to → https://api.example.com/api/v1/auth/apple Backend redirects to Apple's authentication page User authenticates with Apple ID Apple POSTs back to → https://api.example.com/api/v1/auth/apple/callback Backend processes and returns success HTML Actual Behavior: After step 5 (user authentication with Apple), instead of Apple redirecting to my callback URL, the browser makes this unexpected request: POST https://myapp.example.com/appleauth/auth/federate?isRememberMeEnabled=false Status: 404 Not Found Request Payload: json { "accountName": "user@example.com", "rememberMe": false } Network Tab Analysis From Chrome DevTools, the call stack shows: send @ app.js:234 ajax @ app.js:234 (anonymous) @ app.js:10 Ee.isFederated @ app.js:666 _callAuthFederate @ app.js:666 The Ee.isFederated and _callAuthFederate functions appear to be minified library code, but I cannot identify which library. What I've Verified ✅ The /appleauth/auth/federate endpoint does not exist anywhere in my codebase: bash grep -r "appleauth" src/ # No results grep -r "federate" src/ # No results ✅ Apple Developer Console shows only ONE Return URL configured (verified multiple times) ✅ Changed callback route from @Get to @Post to handle form_post response mode ✅ Rebuilt frontend completely multiple times: bash rm -rf .next npm run build ✅ Tested in: Incognito/Private browsing mode Different browsers (Chrome, Firefox, Safari) Different devices After clearing all cache and cookies ✅ No service workers registered in the application ✅ No external <script> tags or CDN libraries loaded ✅ package.json contains no AWS Amplify, Auth0, Cognito, or similar federated auth libraries ✅ Checked layout.js and all root-level files - no external scripts Additional Context Google Sign-In works perfectly fine using the same approach The mysterious endpoint uses a different path structure (/appleauth/ vs /api/auth/) The call appears to originate from client-side JavaScript (based on the call stack) The app.js file with the mysterious functions is the built Next.js bundle Questions Where could this /appleauth/auth/federate endpoint be coming from? Why is the browser making this POST request instead of following Apple's redirect to my configured callback URL? Could this be related to the response_mode: 'form_post' in the Apple Passport strategy? Is there something in the Apple Developer Primary App ID configuration that could trigger this behavior? Could this be a Next.js build artifact or some hidden dependency? The mysterious call stack references (Ee.isFederated, _callAuthFederate) suggest some library is intercepting the Apple authentication flow, but I cannot identify what library or where it's being loaded from. The minified function names suggest federated authentication, but I have no such libraries in my dependencies. Has anyone encountered similar issues with Apple Sign-In where an unexpected endpoint is being called?
0
0
447
Jan ’26
Invalid web redirect url
I am implementing Apple Sign-In for a multi-platform application, specifically for the web component using the REST API flow. I am encountering an invalid_request Invalid web redirect url error when attempting to use a newly registered redirect URL. Here are the details: Original Test URL: I initially registered a redirect URL, let's call it [Your Original Test Redirect URL, e.g., https://test.yourdomain.com/auth/callback], for testing purposes. This URL worked correctly. New Service URL: I then registered a second redirect URL, [Your New Service Redirect URL, e.g., https://www.yourdomain.com/auth/callback], intended for my production service. This URL was registered approximately 5 days ago (including the weekend). The Problem: The new service URL ([Your New Service Redirect URL]) is still not working and consistently returns the invalid_request Invalid web redirect url error. Puzzling Behavior: Furthermore, I have since deleted the original test URL ([Your Original Test Redirect URL]) from the Service ID configuration in the Apple Developer portal. However, the deleted test URL still appears to function correctly when I use it. This situation is highly confusing: The newly registered URL is not working after 5 days, while the URL I have deleted from the configuration is still operational. The Service ID in question is [Your Service ID, e.g., com.yourdomain.service]. Could you please investigate why the new redirect URL ([Your New Service Redirect URL]) is not becoming active and is returning the invalid_request error, and also explain why the deleted URL ([Your Original Test Redirect URL]) remains functional? Any guidance or assistance you can provide to resolve this issue with the new URL would be greatly appreciated. Thank you for your time and support. Sincerely, I have the exact same problem. The newly registered URL is not working after 5 days, while the URL I have deleted from the configuration is still operational. In addition to the above problem, I also get a response of 'invalid_client' when I newly register a service in configuration. Please check it out as it needs to be resolved quickly.
0
2
159
Jun ’25
Sign In by Apple on Firebase - 503 Service Temporarily Unavailable
Hello everyone, I'm encountering a persistent 503 Server Temporarily Not Available error when trying to implement "Sign in with Apple" for my web application. I've already performed a full review of my configuration and I'm confident it's set up correctly, which makes this server-side error particularly confusing. Problem Description: Our web application uses Firebase Authentication to handle the "Sign in with Apple" flow. When a user clicks the sign-in button, they are correctly redirected to the appleid.apple.com authorization page. However, instead of seeing the login prompt, the page immediately displays a 503 Server Temporarily Not Available error. This is the redirect URL being generated (with the state parameter truncated for security): https://appleid.apple.com/auth/authorize?response_type=code&client_id=XXXXXX&redirect_uri=https%3A%2F%2FXXXXXX.firebaseapp.com%2F__%2Fauth%2Fhandler&state=AMbdmDk...&scope=email%20name&response_mode=form_post Troubleshooting Steps Performed: Initially, I was receiving an invalid_client error, which prompted me to meticulously verify every part of my setup. I have confirmed the following: App ID Configuration: The "Sign in with Apple" capability is enabled for our primary App ID. Services ID Configuration: We have a Services ID configured specifically for this. The "Sign in with Apple" feature is enabled on this Services ID. The domain is registered and verified under "Domains and Subdomains". Firebase Settings Match Apple Settings: The Services ID from Apple is used as the Client ID in our Firebase configuration. The Team ID is correct. We have generated a private key, and both the Key ID and the .p8 file have been correctly uploaded to Firebase. The key is not revoked in the Apple Developer portal. Since the redirect to Apple is happening with the correct client_id and redirect_uri, and the error is a 5xx server error (not a 4xx client error like invalid_client), I believe our configuration is correct and the issue might be on Apple's end. This has been happening consistently for some time. My Questions: What could be causing a persistent 503 Server Temporarily Not Available error on the /auth/authorize endpoint when all client-side configurations appear to be correct? What is the formal process for opening a technical support ticket (TSI) directly with Apple Developer Support for an issue like this? Thank you for any insights or help you can provide.
0
0
374
Sep ’25