Hi, I've had a new deck installed in my car for about 1.5 weeks. I'm having compatibility issues with my 15PM. It happens both wired and wirelessly, I get the error "Accessory not supported by this device". It used to happen all the time, now it's 50/50. Sometimes it works. I've removed and added Bluetooth multiple times on phone and deck, I bought a belkin usb-c to usb-a cable today and it seems to fix it but the problem comes back. I've changed the setting "FaceID and passcode-allow access when locked-accessories." The car stereo guy reckons it's definitely an issue with the phone not the deck, I'm inclined to believe him since the error states "by this device". Any advice appreciated.

Hello All, It seems that it's "very easy" (😬) to implement a little Swift code inside the prepared AU using Xcode 16.2 on Sequoia 15.1.1 and a Mac Studio M1 Ultra, but my issue is that I finally don't know... where. The documentation says that I've to find the AudioUnitViewController.swift file and then modify the render block : audioUnit.renderBlock = { (numFrames, ioData) in // Process audio here } in the Xcode project automatically generated, but I didn't find such a file... If somebody can help me in showing where is the file to be modified, I'll be very grateful ! Thank you very much. J

Hi all, I’ve implemented the new Core Audio Tap API (AudioHardwareCreateProcessTap with CATapDescription) and I’m seeing consistent level attenuation that scales with the number of stereo output pairs exposed by the target device. What I observe Device with 4 stereo pairs (8 outs) → tap shows −12.04 dB relative to source. True 2-ch devices (built-in speakers, AirPods) → ~0 dB attenuation. The attenuation appears regardless of whether I: Create a global (default-output) tap via initStereoGlobalTapButExcludeProcesses: Or create a per-process/per-device tap via initWithProcesses:andDeviceUID:withStream: Additionally, the routing choice inside the sending app matters: App output to “System/Default Output” → I often see no attenuation. App output directly to a multi-out interface (e.g., RME Fireface) → I see the pair-count-scaled attenuation. I can query Core Audio for the number of output channels/pairs and gain-compensate (+20·log10(N_pairs) dB) and that matches my measurements for many cases. However, this compensation is not universally correct because it seems to depend on where each process routes its audio (Default Output vs. direct device), even when those processes are included in the same tap aggregate. Question Is there a supported way to obtain the raw, unattenuated streams for all processes through the Tap API—i.e., to bypass this automatic headroom/attenuation behavior entirely? If this attenuation is expected by design: Is there a documented rule for when it applies (global vs. device taps, per-process taps, stream selection, etc.)? Is there a property/flag to disable it, or a reliable, official method to compute the exact compensation (beyond counting stereo pairs)? Any guidance on ensuring consistent levels when multiple processes route differently (Default Output vs. direct device) but are captured by the same tap? Environment API: AudioHardwareCreateProcessTap + CATapDescription Devices: built-in output (2-ch), RME Fireface (8+ outs / 4+ stereo pairs) Behavior reproducible with both global and per-process/per-device tap descriptions. Attenuation example: 4 stereo pairs → −12.04 dB observed. Happy to provide a minimal sample, measurements, and device logs. Thanks! — David

Hi there! We have a suite of AudioUnit v2 plugins that have been shipped for some time as aufx plugins, and we are looking into MIDI-related platform upgrades, so we need a way to update these plugins to request MIDI from Logic (and other AU hosts) but avoid changing our AU type and subtype so we don't break existing sessions. Any ideas on how we can do this?

Hello everyone, I am working on an app that allows you to review your own music using Apple Music. Currently I am running into an issue with the skipping forwards and backwards outside of the app. How it should work: When skipping forward or backwards on the lock or home screen of an iPhone, the next or previous song on an album should play and the information should change to reflect that in the app. If you play a song in Apple Music, you can see a Now Playing view in the lock screen. When you skip forward or backwards, it will do either action and it would reflect that when you see a little frequency icon on artwork image of a song. What it's doing: When skipping forward or backwards on the lock or home screen of an iPhone, the next or previous song is reflected outside of the app, but not in the app. When skipping a song outside of the app, it works correctly to head to the next song. But when I return to the app, it is not reflected NOTE: I am not using MusicKit variables such as Track, Album to display the songs. Since I want to grab the songs and review them I need a rating so I created my own that grabs the MusicItemID, name, artist(s), etc. NOTE: I am using ApplicationMusicPlayer.shared Is there a way to get the song to reflect in my app? (If its easier, a simple example of it would be nice. No need to create an entire xprod file)

Hello, I am wondering if it is possible to have audio from my AirPods be sent to my speech to text service and at the same time have the built in mic audio input be sent to recording a video? I ask because I want my users to be able to say "CAPTURE" and I start recording a video (with audio from the built in mic) and then when the user says "STOP" I stop the recording.

My app encountered problems when trying to open an x86 audioUnit v2 on a Silicon Mac (although Rosetta is installed). There seems to be a XPC connection issue with the AUHostingService that I don't know how to fix. I observed other host apps opening the same plugins without problem, so there is probably something wrong or incompatible in my codes. I noticed that: The issue occurs whether or not the app is sandboxed. The issue does no longer occur when the app itself runs under Rosetta. There is no error reported by CoreAudio during allocation and initialization of the audio unit. The first notified errors appears when the unit calls AudioUnitRender from the rendering callback. With most x86 plugins, the error is on first call: kAudioUnitErr_RenderTimeout and on any subsequent call: kAudioComponentErr_InstanceInvalidated On the UI side, when the Cocoa View is loaded, it appears shortly, then disappears immediately leaving its superview empty. With another x86 plugin, the Cocoa View is loaded normally, but CoreAudio still emits kAudioUnitErr_NoConnection from AudioUnitRender, whether the view has been loaded or not, and the plugin produces no sound. I also find these messages in the console (printed in that order): CLIENT ERROR: RemoteAUv2ViewController does not override - and thus cannot react to catastrophic errors beyond logging them AUAudioUnit_XPC.mm:641 Crashed AU possible component description: aumu/Helm/Tyte My app uses the AUv2 API and I suspect that working with the AUv3 API would spare me these problems. However, considering how my audio system is built (audio units are wrapped into C++ classes and most connections between units are managed on the fly from the rendering callback), it would be a lot of work to convert, and I’m even not sure that all I do with the AUv2 API would be possible with the AUv3 API. I could possibly find an intermediate solution, but in the immediate future I'm looking for the simplest and fastest possible fix. If I cannot find better, I see two fallback options: In this part of the doc: “Beginning with macOS 11, the system loads audio units into a separate process that depends on the architecture or host preference”, does “host preference” means that it would be possible to disable the “out of process” behavior, for example from the app entitlements or info.plist? Otherwise, as a last resort, I could completely disable the use of x86 audioUnits when my app runs under ARM64, for at least making things cleaner. But the Audio Component API doesn’t give any info about the plugin architecture, how could I found it? Any tip or idea about this issue will be much appreciated. Thanks in advance!

Since the last update to IOS 26.0 (23A5276f) the AirPods connect to my IPhone and the Audio is still running through the phone. They are shown in the Bluetooth Icon that they’re paired.

Not able to record audio in AAC format with 96 kHz sample rate using AVAudioRecorder or Extended Audio File services with 96 kHz input audio from input device. The audio recording settings used are let settings: [String: Any] = [ AVFormatIDKey: Int(kAudioFormatMPEG4AAC), AVSampleRateKey: sampleRate AVNumberOfChannelsKey: 1 AVEncoderAudioQualityKey: AVAudioQuality.high.rawValue ] When tried using AVAudioEngine using AVAudioFile, AVAudioFile(forWriting: fileURL, // file extension .m4a settings: fileSettings, commonFormat: AVAudioCommonFormat.pcmFormatFloat32, interleaved: interleaved) else { return } got error CodecConverterFactory.cpp:977 unable to select compatible encoder sample rate AudioConverter.cpp:1017 Failed to create a new in process converter -> from 1 ch, 96000 Hz, Float32 to 1 ch, 96000 Hz, aac (0x00000000) 0 bits/channel, 0 bytes/packet, 0 frames/packet, 0 bytes/frame, with status 1718449215

Hello. My app uses AVAudioRecorder to generate recording files, which are consistently only 4kb in size. Most users generate audio files normally, with only a few users experiencing this phenomenon occasionally. After uninstalling and installing the app, it will work normally, but it will reappear after a period of time. I have compared that the problematic audio files generated each time are fixed and cannot be played. Added the audioRecorderDidFinishRecording proxy method, which shows that the recording was completed normally. The user also reported that the recording is normal, but there is a problem with the generated file. How should I handle this issue? Look forward to your reply. - (void)startRecordWithOrderID:(NSString *)orderID { AVAudioSession *audioSession = [AVAudioSession sharedInstance]; [audioSession setCategory:AVAudioSessionCategoryRecord error:nil]; [audioSession setActive:YES error:nil]; NSMutableDictionary *settings = [[NSMutableDictionary alloc] init]; [settings setObject:[NSNumber numberWithFloat: 8000.0] forKey:AVSampleRateKey]; [settings setObject:[NSNumber numberWithInt: kAudioFormatLinearPCM] forKey:AVFormatIDKey]; [settings setObject:[NSNumber numberWithInt:16] forKey:AVLinearPCMBitDepthKey]; [settings setObject:[NSNumber numberWithInt: 1] forKey:AVNumberOfChannelsKey]; [settings setObject:[NSNumber numberWithBool:NO] forKey:AVLinearPCMIsBigEndianKey]; [settings setObject:[NSNumber numberWithBool:NO] forKey:AVLinearPCMIsFloatKey]; NSString *path = [WDUtility createDirInDocument:@"audios" withOrderID:orderID withPathExtension:@"wav"]; NSURL *tmpFile = [NSURL fileURLWithPath:path]; recorder = [[AVAudioRecorder alloc] initWithURL:tmpFile settings:settings error:nil]; [recorder setDelegate:self]; [recorder prepareToRecord]; [recorder record]; }

Hi all, with my app ScreenFloat, you can record your screen, along with system- and microphone audio. Those two audio feeds are recorded into separate audio tracks in order to individually remove or edit them later on. Now, these recordings you create with ScreenFloat can be drag-and-dropped to other apps instantly. So far, so good, but some apps, like Slack, or VLC, or even websites like YouTube, do not play back multiple audio tracks, just one. So what I'm trying to do is, on dragging the video recording file out of ScreenFloat, instantly baking together the two individual audio tracks into one, and offering that new file as the drag and drop file, so that all audio is played in the target app. But it's slow. I mean, it's actually quite fast, but for drag and drop, it's slow. My approach is this: "Bake together" the two audio tracks into a one-track m4a audio file using AVMutableAudioMix and AVAssetExportSession Take the video track, add the new audio file as an audio track to it, and render that out using AVAssetExportSession For a quick benchmark, a 3'40'' movie, step 1 takes ~1.7 seconds, and step two adds another ~1.5 seconds, so we're at ~3.2 seconds. That's an eternity for a drag and drop, where the user might cancel if there's no immediate feedback. I could also do it in one step, but then I couldn't use the AV*Passthrough preset, and that makes it take around 32 seconds then, because I assume it touches the video data (which is unnecessary in this case, so I think the two-step approach here is the fastest). So, my question is, is there a faster way? The best idea I can come up with right now is, when initially recording the screen with system- and microphone audio as separate tracks, to also record both of them into a third, muted, "hidden" track I could use later on, basically eliminating the need for step one and just ripping the two single audio tracks out of the movie and only have the video and the "hidden" track (then unmuted), but I'd still have a ~1.5 second delay there. Also, there's the processing and data overhead (basically doubling the movie's audio data). All this would be great for an export operation (where one expects it to take a little time), but for a drag-and-drop operation, it's not ideal. I've discarded the idea of doing a promise file drag, because many apps do not accept those, and I want to keep wide compatibility with all sorts of apps. I'd appreciate any ideas or pointers. Thank you kindly, Matthias

I'm using AVFoundation to make a multi-track editor app, which can insert multiple track and clip, including scale some clip to change the speed of the clip, (also I'm not sure whether AVFoundation the best choice for me) but after making the scale with scaleTimeRange API, there is some short noise sound in play back. Also, sometimes it's fine when play AVMutableCompostion using AVPlayer with AVPlayerItem, but after exporting with AVAssetReader, will catch some short noise sounds in result file.... Not sure why. Here is the example project, which can build and run directly. https://github.com/luckysmg/daily_images/raw/refs/heads/main/TestDemo.zip

When using the [AVAudioSession setCategory:withOptions:error:] API, the call hangs for a long time and eventually returns an error.This issue occurs on iOS 16, and did not appear in earlier versions. Thread 135: 0 libsystem_kernel.dylib 0x00000002478e3cd4 _mach_msg2_trap :8 (in libsystem_kernel.dylib) 1 libsystem_kernel.dylib 0x00000002478e7214 _mach_msg_overwrite :428 (in libsystem_kernel.dylib) 2 libsystem_kernel.dylib 0x00000002478e705c _mach_msg :24 (in libsystem_kernel.dylib) 3 libdispatch.dylib 0x00000001d63ffe84 __dispatch_mach_send_and_wait_for_reply :548 (in libdispatch.dylib) 4 libdispatch.dylib 0x00000001d6400224 _dispatch_mach_send_with_result_and_wait_for_reply :60 (in libdispatch.dylib) 5 libxpc.dylib 0x00000001b2114e04 _xpc_connection_send_message_with_reply_sync :256 (in libxpc.dylib) 6 Foundation 0x000000019b6249f0 ___NSXPCCONNECTION_IS_WAITING_FOR_A_SYNCHRONOUS_REPLY__ :16 (in Foundation) 7 Foundation 0x000000019c06d1b4 -[NSXPCConnection _sendInvocation:orArguments:count:methodSignature:selector:withProxy:] :2100 (in Foundation) 8 CoreFoundation 0x000000019dfcb1cc ____forwarding___ :1072 (in CoreFoundation) 9 CoreFoundation 0x000000019dfd3200 ___forwarding_prep_0___ :96 (in CoreFoundation) 10 AudioSession 0x00000001c77498b0 __ZN4avas6client11SessionCore10HandlePingEv :192 (in AudioSession) 11 AudioSession 0x00000001c77497b0 ____ZN4avas6client11SessionCore12DispatchPingEv_block_invoke :52 (in AudioSession) 12 libdispatch.dylib 0x00000001d63e4adc __dispatch_call_block_and_release :32 (in libdispatch.dylib) 13 libdispatch.dylib 0x00000001d63fe7ec __dispatch_client_callout :16 (in libdispatch.dylib) 14 libdispatch.dylib 0x00000001d63ed468 __dispatch_lane_serial_drain :740 (in libdispatch.dylib) 15 libdispatch.dylib 0x00000001d63edf78 __dispatch_lane_invoke :440 (in libdispatch.dylib) 16 libdispatch.dylib 0x00000001d63f6f48 __dispatch_root_queue_drain :364 (in libdispatch.dylib) 17 libdispatch.dylib 0x00000001d63f6d08 __dispatch_worker_thread :268 (in libdispatch.dylib) 18 libsystem_pthread.dylib 0x00000001f9ff144c __pthread_start :136 (in libsystem_pthread.dylib) 19 libsystem_pthread.dylib 0x00000001f9fed8cc _thread_start :8 (in libsystem_pthread.dylib) Thread 132: 0 libsystem_kernel.dylib 0x00000002478e3cd4 _mach_msg2_trap :8 (in libsystem_kernel.dylib) 1 libsystem_kernel.dylib 0x00000002478e7214 _mach_msg_overwrite :428 (in libsystem_kernel.dylib) 2 libsystem_kernel.dylib 0x00000002478e705c _mach_msg :24 (in libsystem_kernel.dylib) 3 libdispatch.dylib 0x00000001d63ffe84 __dispatch_mach_send_and_wait_for_reply :548 (in libdispatch.dylib) 4 libdispatch.dylib 0x00000001d6400224 _dispatch_mach_send_with_result_and_wait_for_reply :60 (in libdispatch.dylib) 5 libxpc.dylib 0x00000001b2114e04 _xpc_connection_send_message_with_reply_sync :256 (in libxpc.dylib) 6 Foundation 0x000000019b6249f0 ___NSXPCCONNECTION_IS_WAITING_FOR_A_SYNCHRONOUS_REPLY__ :16 (in Foundation) 7 Foundation 0x000000019c06d1b4 -[NSXPCConnection _sendInvocation:orArguments:count:methodSignature:selector:withProxy:] :2100 (in Foundation) 8 CoreFoundation 0x000000019dfcb1cc ____forwarding___ :1072 (in CoreFoundation) 9 CoreFoundation 0x000000019dfd3200 ___forwarding_prep_0___ :96 (in CoreFoundation) 10 AudioSession 0x00000001c7754198 __ZNK4avas6client11SessionCore18SetBatchPropertiesEP12NSDictionaryIP8NSStringPU25objcproto14NSSecureCoding11objc_objectEPU15__autoreleasingP7NSArrayIPS2_IS4_P8NSNumberEENS_30AVAudioSessionBatchSetStrategyEbb :548 (in AudioSession) 11 AudioSession 0x00000001c7753e58 __ZNK4avas6client11SessionCore20SetBatchPropertiesMXEP12NSDictionaryIP8NSStringPU25objcproto14NSSecureCoding11objc_objectE :92 (in AudioSession) 12 AudioSession 0x00000001c775179c __ZN4avas6client11SessionCore11setCategoryEP8NSStringS3_32AVAudioSessionRouteSharingPolicym :472 (in AudioSession) 13 AudioSession 0x00000001c7768f88 -[AVAudioSession setCategory:withOptions:error:] :68 (in AudioSession) 14 AlipayWallet 0x000000010140580c -[AVAudioSession(APMHook) apmhook_setCategory:withOptions:error:] APMHookAudioSession.m:35 (in AlipayWallet) 15 AlipayWallet 0x00000001014001a4 -[APMAudioSessionManager resume] APMAudioSessionManager.m:718 (in AlipayWallet) 16 libdispatch.dylib 0x00000001d63e4adc __dispatch_call_block_and_release :32 (in libdispatch.dylib) 17 libdispatch.dylib 0x00000001d63fe7ec __dispatch_client_callout :16 (in libdispatch.dylib) 18 libdispatch.dylib 0x00000001d63ed468 __dispatch_lane_serial_drain :740 (in libdispatch.dylib) 19 libdispatch.dylib 0x00000001d63edf44 __dispatch_lane_invoke :388 (in libdispatch.dylib) 20 libdispatch.dylib 0x00000001d63f83ec __dispatch_root_queue_drain_deferred_wlh :292 (in libdispatch.dylib) 21 libdispatch.dylib 0x00000001d63f7ce4 __dispatch_workloop_worker_thread :692 (in libdispatch.dylib) 22 libsystem_pthread.dylib 0x00000001f9fee3b8 __pthread_wqthread :292 (in libsystem_pthread.dylib) 23 libsystem_pthread.dylib 0x00000001f9fed8c0 _start_wqthread :8 (in libsystem_pthread.dylib)

Hi everyone! I’ve developed a location-based Audio AR app in Unity with FMOD & Resonance Audio and AirPods Pro Head-Tracking to create a ubiquitous augmented soundscape experience. Think of it as an audio version of Pokémon Go, but with a more precise location requirement to ensure spatial audio is placed correctly. I want this experience to run in the background on iOS, but from what I’ve gathered, it seems Unity doesn’t support this well. So, I’m considering developing a Swift version instead. Since this is primarily for research purposes, privacy concerns are not a major issue in my case. However, I’ve come across some potential challenges: Real-time precise location updates – Can iOS provide fully instantaneous, high-accuracy location updates in the background? Continuous real-time data processing – Can an app continuously process spatial audio, head-tracking, and location data while running in the background? I’m not sure if newer iOS versions have improved in these areas or if there are workarounds to achieve this. Would this kind of experience be feasible to run in the background on iOS? Any insights or pointers would be greatly appreciated! I’m very new to iOS development, so apologies if this is a basic question. Thanks in advance!

I want the audio session to always use the built-in microphone. However, when using the setPreferredInput() method like in this example private func enableBuiltInMic() { // Get the shared audio session. let session = AVAudioSession.sharedInstance() // Find the built-in microphone input. guard let availableInputs = session.availableInputs, let builtInMicInput = availableInputs.first(where: { $0.portType == .builtInMic }) else { print("The device must have a built-in microphone.") return } // Make the built-in microphone input the preferred input. do { try session.setPreferredInput(builtInMicInput) } catch { print("Unable to set the built-in mic as the preferred input.") } } and calling that function once in the initializer, the audio session still switches to the external microphone once one is plugged in. The session's preferredInput is nil again at that point, even if the built-in microphone is still listed in availableInputs. So, why is the preferredInput suddenly reset? when would be the appropriate time to set the preferredInput again? Observing the session’s availableInputs did not work and setting the preferredInput again in the routeChangeNotification handler seems a bad choice as it’s already a bit too late then.

Hello, I have an existing AUv3 instrument plugin. In the plug in, users can access files (audio files, song projects) via a UIDocumentPickerViewController In Logic Pro, (and some other hosts, but not all), the document picker is unable to receive touches, while a keyboard case is attached to the iPad. Removing the case (this is an Apple brand iPad case) allows the interactions to resume and allows me to pick files in the usual way. One of my users reports this non-responsive behavior occurs even after disconnecting their keyboard. I have fiddled with entitlements all day, and have determined that is not the issue, since the keyboard disconnection appears to fix it every time for me. Here is my, very boilerplate, presentation code : guard let type = UTType("com.my.type") else { return } let fileBrowser = UIDocumentPickerViewController(forOpeningContentTypes: [type]) fileBrowser.overrideUserInterfaceStyle = .dark fileBrowser.delegate = self fileBrowser.directoryURL = myFileFolderURL() self.present(fileBrowser, animated: true) {

Hello, The search functionality of the coreaudio-api mailing list archive has been broken for a very long time. Several of the lower-level audio APIs have only been discussed on this mailing list, making it critical for those of us maintaining old audio code. Steps to reproduce: Open https://lists.apple.com/archives/list/coreaudio-api@lists.apple.com/ in your web browser. Enter a search term in the "Search this list" field in the top-right corner of the page. The search will eventually time out with "502 Bad Gateway" Can somebody please forward this information to the current maintainer? I've tried to contact developer support but they weren't sure what to do. Thanks!

Hi! I am writing a browser extension that allows you to control the playback of media content on a music service website. Unfortunately Safari does not support tracking changes to the audible property in an event tabs.onUpdated. Is there an alternative to this event? I'm looking for a way to track when the automatic inference engine interrupts playback on a music service website. That you.

Thread 5 Crashed: 0 libobjc.A.dylib 0x19af7b038 objc_msgSend + 56 1 CoreFoundation 0x19dfdb618 cow_cleanup + 135 2 CoreFoundation 0x19dfdb6fc -[__NSDictionaryM dealloc] + 147 3 MediaToolbox 0x1b167636c FigRemotePropertyCacheTeardown + 31 4 MediaToolbox 0x1b1c5b648 remoteXPCAsset_Finalize + 107 5 CoreMedia 0x1b1e9166c FigBaseObjectFinalize + 275 6 CoreFoundation 0x19dfcc5ec _CFRelease + 295 7 AVFCore 0x1b1054d64 -[AVFigAssetTrackInspector dealloc] + 151 8 AVFCore 0x1b0f818d8 -[AVAssetTrack dealloc] + 63 9 CoreFoundation 0x19dfdba28 RELEASE_OBJECTS_IN_THE_ARRAY + 115 10 CoreFoundation 0x19dfdb7e0 -[__NSArrayM dealloc] + 147 11 AVFCore 0x1b0f52e04 -[AVURLAsset dealloc] + 167 12 libobjc.A.dylib 0x19af821f8 object_cxxDestructFromClass(objc_object*, objc_class*) + 115 13 libobjc.A.dylib 0x19af7df20 objc_destructInstance_nonnull_realized(objc_object*) + 75 14 libobjc.A.dylib 0x19af7d4a4 _objc_rootDealloc + 71 15 AVFCore 0x1b0fef988 -[AVAssetReaderOutput dealloc] + 415 16 AVFCore 0x1b0ff11ec -[AVAssetReaderTrackOutput dealloc] + 127 17 CoreFoundation 0x19dfe20a4 -[__NSSingleObjectArrayI dealloc] + 63 18 libobjc.A.dylib 0x19af7d3f8 AutoreleasePoolPage::releaseUntil(objc_object**) + 203

We are currently working on a CarPlay navigation app and so far everything is working well except for speaking turn notifications. Our TTS implementation works fine on the phone and works fine on CarPlay if the voice is spoken over the speaker in the car. If users connect a BT headset to the car and listen through that headset, then the voice commands are chopped up / stutter. Why would users use BT headset? Well, we are working on a motorcycle app, and there are no speakers usually on a motorcycle. It sounds like the BT channel is opened and closed repeatedly for every character / word spoken. This happens on different CarPlay devices and different Bluetooth headsets, we have reports from multiple users that they find this behavior annoying and that other apps work fine. Is this a known issue? Are there possible workaround?