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Apple support time
I have raised ticket on apple regarding distribution problem, I want to know what is the time period in which I will be able to get reply from apple suppport
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379
Feb ’25
Persistent Remote Access or Network Manipulation? Technical Findings and Questions
Over the past few months, I’ve been experiencing persistent, abnormal behavior on my iPhone. Here's a short timeline: March 2025: Most apps log me out every time I close them. April 2025: Stored passwords suddenly begin failing across apps and websites. May–June 2025: Password recovery emails from Gmail accounts no longer arrive — suggesting that Gmail itself may be compromised or blocked/intercepted. Given the escalation, I ran several diagnostics and extracted system-level logs. Below is a structured summary of findings that point toward potential remote access, network traffic rerouting, and possibly hidden use of Bluetooth or debugging interfaces. Device Information Model: iPhone17,1 (A17 chip) iOS Version: 18.5 (Build 22F76) Status: Stock, not jailbroken or running a developer build Region: Netherlands Carrier: KPN NL Language/Locale: Dutch (nl-NL) 1. Evidence of Remote Services and XPC Connectivity Source: remotectl_dumpstate.txt More than 50 remote lockdown and diagnostic services are listed as active. Notable entries: com.apple.mobile.lockdown.remote.trusted and .untrusted com.apple.mobile.file_relay.shim.remote com.apple.webinspector.shim.remote com.apple.pcapd.shim.remote com.apple.bluetooth.BTPacketLogger.shim.remote com.apple.mobile.insecure_notification_proxy.remote This volume of .shim.remote and diagnostic services appears highly irregular for a non-debug, non-jailbroken device. 2. Skywalk Network Flows and Unusual Routing Source: skywalk.txt Dozens of flowswitch entries across interfaces like: ipsec0-7, pdp_ip0-2, en0-2, awdl0 Apps such as Gmail, ChatGPT, Preferences, and com.apple.WebKit are marked as defunct, yet persist in flow tables. Two specific daemons — replicatord and siriactionsd — appear on nearly every interface, in both QUIC and TCP6 traffic. skywalkctl flow-route shows multiple external IP paths, with flows routed through ipsec7, owned by kernel_task.0 — indicate tunnelling? 3. System Anomalies and Resource Behavior Inaccessible System Network Tools Source: get-network-info.txt All scutil calls fail (/usr/sbin/scutil does not exist). This blocks access to: DNS configuration (scutil --dns) Proxy and VPN status (scutil --proxy, --nc list) Reachability checks (scutil -r www.apple.com) The absence of scutil is not expected right? Unusual Resource Usage Source: assetsd.diskwrites_resource-2025-06-25.json assetsd, working on behalf of cloudphotod, wrote over 1 GB of memory-backed files in under 1.5 hours. 4. Metadata Confirmation Source: Analytics-2025-06-27-020008.json Confirms: iPhone capacity: 256 GB DRAM: 7.5 GB Carrier: KPN NL Apps marked as highly active ("Games", "Creativity") in analytics also appear as defunct in skywalk, suggesting ghost background processes. Key Questions for the Developer Community Are >50 remote .shim.remote services typical on iOS 18.5 (release build)? Or does this suggest tampering, an MDM configuration, or debug provisioning? Could a misconfigured VPN or MDM profile enable persistent flow-switching across multiple interfaces (e.g., ipsec, pdp, awdl) and reroute app traffic such as Gmail? Is it possible for a test or developer certificate to silently side-load a background daemon, or trigger services like pcapd or file_relay, without showing in Profiles or Settings? Has anyone else seen the scutil binary missing or inaccessible on a stock iPhone? Could this be a sign of intentional lockdown or system modification? If anyone on iOS 18.5 / iPhone17,1 can share their remotectl_dumpstate output, I'd like to compare the service count and see if this behavior is reproducible. I’d appreciate any insight from those familiar with Apple’s system daemons, skywalk internals, or network service behavior. Happy to share sanitized logs or run additional diagnostics if needed. Thanks in advance. get-network-info.txt route-info.txt remotectl_dumpstate.txt [ assetsd.diskwrites_resource-2025-06-25-221428.json
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190
Jun ’25
Replying to apple support tickets
I have raised a support ticket regadring a concern I had with apple developer account. I got a respose via email, asking some more details. After that I have replied to the same mail thread with requested details. But I havent got any respose after that. I would like to is that the correct way of responding to support ticket ? Am I suppose to get the response for the same mail thread , after I reply ? or Every time I have open a new support tikcet ?
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45
Apr ’25
18.4 Beta sent iPhone 12 into boot loop
I installed the iOS 18.4 developer beta on my iPhone 12 last night, and it ended up sending my phone into a boot loop—at least that's what it looks like. Phone alternates between totally black screen and the Apple logo screen every 5 seconds or so. The phone isn't responding to force restart, isn't showing up in Finder to try to factory reset, etc. My guess is the update was corrupted in some way? Did this happen to anyone else? Any ideas about what's going on?
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888
Feb ’25
Can't Install WatchOS 26.1 beta 2
Beta two keeps hanging during the download process and says connect to wifi (which I am) or after hours it may download the beta 1.4gb file only to have to freeze in next processing step. I have tried all the resets, reinstalling both the watch and the phone running OS26.1 Beta 2 etc. The impact is the watch and the current software implementation is only getting a couple hours of battery usages before going dead
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595
Oct ’25
General question about use of disassembled Apple products.
If I want to display my corporations digital position would it be considered legal to use an iPhone SIM card reader as it seems to have a “data” point that hints at the idea of stabilization of intelligence that be found both off line and online. I did a little research and it said Apples proprietary patents are referring to the size, ejection, magnetic trigger etc which leads me to want to know if the idea of using a SIM card reader to position the corporation as it uses a $USD specimen data file to position the idea of the corporation into a tangible format. The part I’m referring to is the iPhone 11 sim tray and reader. The picture refers to the idea of the point on the back being similar to the ***** eye as something similar to the dollar seal. I want to be a winner in the industry, I’ve got 50 plus “winner web domains” to bring to life and it’s time to buckle down and evolve the digital economy but first I want to validate the legality of me using disassembled Apple products to configure a “digital unit” that displays a “cyber analog”.
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85
Apr ’25
APPLE STOCKS
Hi I was thinking, wouldn’t it be awesome if Apple had a stock app? I know, it might sound crazy, but honestly, it would be a fantastic addition to their finance section! Imagine having a wallet, Apple credit card, and a stock app all in one place. In my opinion, that could totally revolutionize everything!
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727
Oct ’25
Iphone 17 in app use Frontcamera
Hi there - I have an Issue everytime an app uses the Frontcamera, it crushes. I tried all the basic steps to help such as newstart of the phone, newest updates of the apps, reset all settings etc. nothing helps. I am now in IOS 26.1. Any Ideas?
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38
Oct ’25
Why are system reserved files consuming half of my storage?
I am constantly running out of storage on my iPhone 16 Pro. I keep having to move my photos and videos to my laptop and delete them from my phone, and I’m constantly needing to offload apps and manually clear caches in some apps to free up storage. I finally got sick of having this cycle every two weeks so looked into it more closely. I’m finding that iOS consumes 32 GB, and then another system reserve category is consuming an additional 23 GB. Meaning the system reserved files are consuming half of the storage on this phone and effectively making it a 64 GB model. I understand the system will need to consume some capacity for itself and that iOS is getting larger, but nearly 50% of the capacity of the phone is insane. Looking closer into the categories, I’m seeing that iOS has taken it upon itself to also permanently provision 10% of the storage capacity for reserve update space. Already another instance of “why am I having to lose so much of my functional capacity to an occasional process?” but I can understand the utility of this — if I didn’t still have to offload basically all my apps every single time I run a software update, because I’m still some not-insignificant amount short. I seem to recall it being between 6-20 GB across the different updates I’ve had to do since iOS 26 rolled around. I’d also like to be clear that preprovisioning the storage space for updates isn’t a bad idea, just give us an off switch if we’d rather be able to take a few hundred more photos, have another few apps, etc. than have the space sit mostly unused. The biggest culprit is this “system data” category which is somehow consuming as much space as the entire operating system and its extensions. There’s no clear way to request iOS to clear this down if some of it is temporary data, which we should have a button for even if Apple thinks it should “just work.” Windows usually trims down on its temp files, but on the occasion you go look and see 67 GB of temporary files, being able to manually run the disk cleanup tool is very helpful. I’m hesitant to try any third party app because I shouldn’t need to, and knowing Apple, it wouldn’t have access to anything it would actually have to touch anyway. Which is neither here nor there, but give us a button to clear cache or maybe run the cleanup when the phone reboots? I am running the developer beta right now so maybe that’s part of it. However I’m not sure… I had switched to mainline release for a while when it released, and it didn’t seem any different with storage consumption and battery drain. I jumped back to beta to see some of the new features and am waiting for another mainline release to switch back to as the recent betas have been much more unstable/buggy than the entire prerelease beta period. Just wondering if anyone has any kind of input on this storage issue in particular as it’s not really been talked about as much as the battery drain issue from what I can see.
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327
Oct ’25
External Keyboard and Mouse Input Broken in iOS/iPadOS 18.4.1 — Apple and Third-Party Devices Affected (Magic Keyboard, Redragon K580RGBPRO, Razer Naga V2 Pro)
In the public release of iOS 18.4.1 and iPadOS 18.4.1, external input support for keyboards and mice is critically degraded. This issue affects both Apple-branded and third-party HID-compliant devices, over both wired USB-C and Bluetooth. Tested Hardware: • iPhone 16 Pro Max (256GB) • iPad Pro (USB-C, latest gen), last gen iPad as well Affected Devices: • Apple Magic Mouse and Keys (wired USB-C/Bluetooth) • Redragon K580RGBPRO (Bluetooth/wired USB-C) • Razer Naga V2 Pro (Bluetooth/USB-C) Symptoms: • Severe keystroke delay and dropped input • Modifier keys (Shift, Command, Option) fail intermittently • Input degrades further with multiple HID devices connected • Mouse input via Bluetooth exhibits pointer lag and jitter • Occurs in all apps: Notes, Safari, Mail, text fields, password entries, etc. • Identical results using Apple USB-C cables Reproducibility: 100%. Clean boots, minimal background activity, and isolated environments (including Airplane Mode) do not resolve the issue. Identical behavior across both iPhone and iPad. Expected Behavior: All HID-compliant external input devices — particularly Apple-branded ones — should provide low-latency, reliable, and consistent input over both USB-C and Bluetooth, especially in a production iOS/iPadOS release. Actual Behavior: External keyboards and mice exhibit: • Lag • Dropped characters • Failed modifiers • Degraded mouse tracking Even with the latest hardware and clean configurations. Severity: Critical. This is a platform-level failure affecting I/O at the user interaction layer. Input reliability is non-negotiable — especially on $2000+ flagship devices using Apple’s own peripherals. Closing Note (for Apple engineering & peer devs): This is not a beta regression — it’s a public release flaw that undermines iOS and iPadOS usability for power users, professionals, and accessibility communities alike. That Apple Magic Keyboard, Redragon, and Razer gear all fail equally and consistently should be a wake-up call. Apple: this needs to be escalated. Now. External input — one of the most basic subsystems in any OS — is broken on your highest-end devices.
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274
Apr ’25
Issue getting back only a subset of product IDs for purchase controller
As of today we seem to continuously get back 21 of the product IDs we have defined when the shop initializes. This is causing what looks like intermittent bug behavior in our shop. The IDs sent each time are random (not always the same 21). So sometimes they match shop offers and the packs look right and can be bought and sometimes the ones our current shop offers need are not sent and so the offers in game look wrong and error when you try to buy. Is anyone else seeing this new behavior of not getting down all their product IDs successfully?
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97
May ’25
Which device is used to test Swift Student Challenge submissions?
Hi there, I intend to submit an app playground for the Swift Student Challenge this year. I am currently using the Swift Playgrounds app to develop a playground. Now I understand that when submitting I can choose the option of having my app playground to be tested on Swift Playgrounds on either iPadOS or macOS. But I would also like to know on which screen size is my app going to be tested. Let's say I want my app playground to run on macOS, now is there a way to also select the MacBook model, like 14-inch or 16-inch? This would give the participants a better idea of where the app playground will be tested.
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563
Feb ’25
CarPlay Image Issue on iPhone 17?
Has anyone else had any issued with their CarPlay with the new phone? My screen gets distorted and you cannot make up anything that shows up on it, it's specific to the new phone since I have also tried it with an iPhone 15 Pro and iPhone 13. I have updated my car's firmware, reset it, reset my phone settings (per Apple's request) and nothing seems to be working, and unfortunately since I'm on the beta they are limited with the assistance they are able to provide to me.
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165
Oct ’25
iOS 26 - S/MIME Encryption / Certificates
Hi everyone. Since the update to iOS 26, we are no longer able to tap the person's name and view the certificate of a signed email and choose to install the certificate or remove it. This has always worked just fine but seems to be broken on iOS 26 and I have verified that it does not work on iOS 26.1 beta as well. The part that is strange is it does work just fine on an iPad running iPad OS 26. This makes it impossible to send encrypted emails to someone via the mail app on an iPhone. I have found a temporary workaround which is to install Outlook for iOS and install the certificates through that app which then allows me to send encrypted emails via Outlook. This appears to be a bug just with the iPhone as I have also seen a few other people online talking about the same problem. Has anyone found a solution to this?
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738
Oct ’25
Developer Account Confusion
Hi all, I just submitted my application to join the Developer Program. I went through the form, and got to the payment screen and filled out. I submitted and have received an "order acknowledgement" email, but I note that payment hasn't been taken, nor do I have any other emails regarding it. I understand my application can take a while to progress and it's still early days, but I'm concerned that it's stuck in limbo as payment hasn't been taken. With that and the notice on my account page that still reads: "Purchase your membership. To continue your enrollment, complete your purchase now Your purchase may take up to 48 hours to process." When I navigate to the payment screen again, I can see that there is no CVV field which my bank requires to accept payments. I'm wondering if anyone has had a similar issue and how they resolved or, even, if I have done something wrong during the application phase. Thanks!
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3d
Feature to Enable ALLM optionally via the Apple TV settings Menu
I know this may not seem like the most important feature, but hear me out... I've been using Apple TV on a standard 1080p TV for years and it was GREAT. Recently, I purchased a higher-end 4K television, and when I plugged in my Apple TV - surprise! I was greeted with a somewhat laggy UI due to input delay. After playing with settings and doing a ton of research, I found that it's because of my TV's video processing features. When I switch from the default content type to my TV's Game Mode, the UI feels like a true Apple product again - crisp transitions and the input lag is basically gone. Here's the annoying part: when I start watching video content, it switches to the corresponding content type and everything looks perfect. But when I go back to the menus, it reverts to the default mode with all the lag. So I'm constantly having to manually switch modes! Adding ALLM (Auto Low Latency Mode) would fix this problem completely. The best part? It's backwards compatible with HDMI 2.0, so it seems like such a small thing to add that would seriously elevate the user experience. I would at least love it if apple gave users this option we can toggle in the settings. Any way we can get this? I made a community post here not sure best place to post
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Apr ’25
Apple Arcade Pitch: Cup Pong Galaxy — 100% Spatial Vision Pro Game
Hello Apple Arcade Team, My partner and I are indie developers building premium spatial games for Apple platforms. We’ve created Cup Pong Galaxy, a 100% spatial game written specifically for Apple Vision Pro and we’d love to have it considered for Apple Arcade. ***** At-a-glance ***** Title: Cup Pong Galaxy Platform: Designed from the ground up for Vision Pro (spatial gameplay) Status: Approved for distribution on the App Store (release on hold pending Arcade interest) TestFlight: https://testflight.apple.com/join/aCBcUUJb (fully functional build) Game Footage: https://www.youtube.com/watch?v=JGoJTfUwTdg https://www.youtube.com/watch?v=CPExWW94ZvQ https://www.youtube.com/watch?v=dJOKXVhRShA ***** Why it stands out for Apple Arcade ***** Original spatial mechanics: Natural throwing using custom hand gestures and a physics-accurate ping pong system built for Vision Pro. Innovative collision system: Each animated alien has per-body-part collision objects that follow the armature's animation, allowing ping pong balls to bounce realistically off arms, legs, and heads. Epic scale: 10 unique worlds with over 50 animated 3D alien characters, 150+ unique 3D obstacles, and 100 total levels. Boss fights: Defeat bosses by hitting specific body parts with ping pong balls in full 3D space — we haven’t seen this implemented elsewhere on the App Store. Cinematic world progression: Animated 3D level maps and victory scenes as players conquer worlds. ***** Business/fit ***** No ads or in-app purchases; prepared to align with Apple Arcade guidelines. Actively adding Game Center integration. We’ve started work on a second VisionOS game and would love to understand what makes a game a great fit for Arcade. We’d be grateful if you could review Cup Pong Galaxy and let us know if there’s interest or point us to the correct person/process for Apple Arcade submissions. Any feedback is welcome — it will help us improve our next VisionOS game as well. Thank you for your time and consideration.
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681
Oct ’25