When I test subscibe in sandbox，IOS says this transaction need to request parent’s approval。But this is a sandbox account，it don't have any family members

Hello Apple Support Team, We're a developer team that has created an app with subscription-based features, and we've been using App Store Server Notifications to receive updates about user subscription status changes. I'm reaching out to inquire about potential modifications to the App Store Server Notifications approach that might have improved notification delivery times for my app. So on our appstore app, when a user purchases a subscription, the apple server notifications reach our server and send us the complete detail of that user’s purchase for eg he upgraded or downgraded etc. And then based on the data we receive from app store server notifications, we save it in our database, along with updating the users subscription table in the database. Previously, we experienced delays in receiving the real time notifications from apple on our server, sometimes taking a few minutes, while other times they would arrive immediately. And because of this issue, the users faced delay in seeing their subscription updates, as our db was updated only after the app store server notification reached our server. However, recently, we've noticed a significant improvement, and notifications are now being delivered still in real-time, but without any noticeable delays. I'm wondering if Apple has made any changes to the App Store Server Notifications system that might have resolved the delay issue. Could you please confirm if any modifications were made in 2025, specifically from January onwards, that might have improved notification delivery times? Additionally, I'd like to know if these changes apply to both sandbox testing and production environments. If possible, could you please provide more information about the changes or direct me to a resource that might explain the updates? I'd appreciate your assistance in confirming this information, and I'm looking forward to hearing back from you.

I have created a Python app and built it with pyinstaller and codesigned everything. Now I want to Sandbox test it. In my appstore connect account i have created a subscriptions id. I read that if I am logged out from the AppStore and have codesigned my .app file with a Developer Certificate i should be able to run the app on my local mac and when i click on the "Buy" button it should connect to my app store connect setup. I have implemented StoreKit in my app and use a storekit_bridge to combine the .swift code with my python app. However when i run the app. I get this: "25-07-24 21:01:12,557 - FEC - WARNING - StoreKit: fetchProducts returned empty result 2025-07-24 21:01:12,557 - FEC - INFO - StoreKit fetch_products returned: {"products": []} 2025-07-24 21:01:12,557 - FEC - ERROR - StoreKit: Failed to parse product info: No products returned from JSON" And no login screen appears where I should be able to enter my Sandbox email adress and password. Anyone here who has experience with a Python app combined with In App Purchases? Hope someone can help me out with this.

I am unable to sign in to a Sandbox Apple Account, where this issue occurs only via Simulator. Under Settings > Developer, I tap "Sign In" under Sandbox Apple Account. I enter my account credentials, and after bringing me back to the Developer page, the Sign In button briefly appears as disabled, before being re-enabled, without signing in to the account. (The account credentials are also recognized as correct, as I will receive an alert popup if incorrect.) See screenshots below: After signing in, Sign In button appears disabled... ... then is re-enabled without actually signing in to the account. I have now tried setting up multiple sandbox accounts via App Store Connect with various permutations (no confirmation of Apple Account email, confirming Apple Account email, logging in to iCloud and accepting terms of service), running different device simulators, running simulators on different Mac computers... none of which yield a different result. By contrast, I can sign in to the Sandbox Apple Account without issue on a physical device. The problem occurs only via Simulator.

While using react-native-iap and being successfully connected with initConnection() I'm not receiving information on subscriptions with requestSubscription(). Attaching the code here, if anyone could assist asap please would be really grateful thanks! Been at it all day and just can't figure. const handleBuySubscription = async (productId) => { try { await requestSubscription({ sku: productId, }); setLoading(false); } catch (error) { setLoading(false); if (error instanceof PurchaseError) { errorLog({ message: [${error.code}]: ${error.message}, error }); } else { errorLog({ message: "handleBuySubscription", error }); } } }; but the requestSubscription({ sku: productId, })

A customer of mine signed up for a free trial. I got a apple server notification with notification type DID_RENEW. What does that mean? Does that mean that they will be charged the subscription price now?

Our app server has subscription feature and processes purchase life cycles based on App Store Server Notification v1. Last year, when users purchased subscriptions during the following timeframe, we received "INITIAL_BUY" notifications with "unified_receipt.Latest_receipt_info.purchase_date" set to future date(approx. 1 hour after the actual purchase). 2024-11-03 08:00:00 - 2024-11-03 09:00:00 Etc/GMT (UTC) For example, we received the following v1 notification at 2024-11-03 08:36:33 Etc/GMT. "notification_type": "INITIAL_BUY" "unified_receipt.latest_receipt_info[].purchase_date": "2024-11-03 09:36:02 Etc/GMT" Our server grants subscription entitlement based on "purchase_date" so the users had to wait 1 hour before the subscription features became available. The timeframe coincided with the end of daylight saving time in the U.S., so we assume that it affected the behavior, but our country doesn't adopt daylight saving time. We have some questions regarding this behavior. In countries without daylight saving time, how should we handle such notifications with future purchase date in order to properly grant subscription entitlement? In App Store Server Notification v2, could purchase date be set to future date at the end of daylight saving time in the U.S., just as in v1 notifications? JWSTransactionDecodedPayload.purchaseDate

Hello, is it allowed to include the action=write-review URL parameter in customer support emails to direct users to the App Store review page? Example: https://apps.apple.com/app/id[APP_ID]?action=write-review I want to make it easy for customers to leave feedback after positive support interactions, but only if it's compliant.

To receive server notifications from the App Store, follow the instructions in Enabling App Store Server Notifications. If your server doesn’t receive any notifications, check your server logs for any incoming web request issues, and confirm that your server supports the Transport Layer Security (TLS) 1.2 protocol or later. If you implement version 2 of App Store Server Notifications, call the Get Notification History endpoint. If there is an issue sending a notification, the endpoint returns the error the App Store received from your server. If your issue persists, submit a Feedback Assistant report with the following information: The bundleId or appAppleId of your app The date and time your issue occurred The raw HTTP body of your notification The affected transactionId(s) if applicable The version of App Store Server Notifications (i.e., Version 1 or Version 2) The environment (i.e., Production or Sandbox) To submit the report, perform these steps: Log into Feedback Assistant. Click on the Compose icon to create a new report. Select the Developer Tools & Resources topic. In the sheet that appears: Enter a title for your report. Select “App Store Server Notifications” from the “Which area are you seeing an issue with?” pop-up menu. Select “Incorrect/Unexpected Behavior” from the “What type of feedback are you reporting?” pop-up menu. Enter a description of your issue. Add the information gathered above to the sheet. Submit your report. After filing your report, please respond in your existing Developer Forums post with the Feedback Assistant ID. Use your Feedback Assistant ID to check for updates or resolutions. For more information, see Understanding feedback status.

I encountered the following issues while developing in-app purchases; please help me: When attempting to purchase a product that has already been purchased, SKPaymentQueue reports an error instead of a success message: <SKPaymentQueue: 0x134665380>: Payment completed with error: Error Domain=ASDServerErrorDomain Code=3532 "You’re currently subscribed to this." UserInfo={NSLocalizedFailureReason=You’re currently subscribed to this., client-environment-type=Sandbox, AMSServerErrorCode=3532, storefront-country-code=USA} After buying product A on one iPhone using a sandbox account, restoring purchases on another iPhone with the same sandbox account via paymentQueue.restoreCompletedTransactions(withApplicationUsername:) does not return the previously purchased product A data; it directly calls restoreCompletedTransactionsFinished.

I am trying use SKOverlay to promote an app, and I currently have the campaignToken field populated. However, even when installs happen from the SKOverlay, nothing shows up under that campaign token in App Store Connect. Is there something that I'm missing? I don't have the providerToken set.

We use the Transaction Info API for Apple Pay verification, but due to a surge in player payment requests during major game version updates, we've encountered a large backlog of orders and are unable to process all verifications in time. We're wondering if anyone knows the process for requesting an increase in the QPS limit? QAQ

I have using the internal testflight testers to test the app and IAP everyting is working once i created the Beta link for external testers who all are not able to get the IAP and similarly who all are I added as internal testers after beta link was created they are alos not able to purchase It was showing in the app as "Unable to process your request" and i am getting the error as followsPurchase did not return a transaction: Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={NSUnderlyingError=0x28291ebb0 {Error Domain=AMSErrorDomain Code=305 "Purchase Failed" UserInfo={NSLocalizedDescription=Purchase Failed, AMSStatusCode=200, AMSServerPayload={ "cancel-purchase-batch" = 1; customerMessage = "Unable to process your request."; dialog = { defaultButton = ok; explanation = "Please try again later."; initialCheckboxValue = 1; isFree = 1; "m-allowed" = 0; message = "Unable to process your request."; okButtonString = OK; }; failureType = ""; "m-allowed" = 0; metrics = { actionUrl = "sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy"; asnState = 0; dialogId = "MZCommerce.SystemError"; eventType = dialog; message = "Unable <…>

Dear community, Context My company operates in the European Union, where not so long ago there appeared the possibility to accept an ["Alternative Terms Addendum for Apps in the EU"] (https://developer.apple.com/contact/request/download/alternate_eu_terms_addendum.pdf), which, among others, gives us the possibility to use an alternative payment provider, other than Apple's In App Purchase PSP system (ref: Apple docs). My company did accept it and was granted the StoreKit External Purchase Entitlement (com.apple.developer.storekit.external-purchase) entitlement, with which we integrated a different PSP, so now we want to incorporate the reporting to Apple's External Purchase Server API. We are currently integrating with the External Purchase Server API and have encountered a couple of issues I would appreciate clarification on: Question 1 Is there a way to retrieve an overview or summary of the current subscription states on Apple’s servers as a result of the submitted reports to External Purchase Server API? Specifically, I would like to verify the expected outcomes before the monthly invoice is issued by Apple and to understand the subscription states for the test users I used during this process and for future reference as well. Question 2 In one scenario, I initiated a one-year subscription, and in the middle of its period, I submitted a RENEWAL for one month with a higher price. I expected the request to fail due to overlapping periods and/or pricing conflicts, but both submissions were accepted without error. Do you have an idea about: What happens at the end of the renewed month? Will the subscription continue with the renewed (higher) amount, revert to the original (lower) annual rate, or be canceled? Where can I view the final state and billing plan for that subscription? Thank you for your assistance, we are looking forward for any kind of help or information regarding this topic.

StoreKit ask to buy should have more data in pending state. When user try to purchase ask to buy, we should get at least transactionID, product itself, and time that user start the request. So we can keep track of the whole transaction flow jwsRepresentation should always available for every state, actually even failing state. And should attach state inside of it. Instead of only available after verified purchase. So we can use transactionID and everything relate to transaction for both waiting for purchase and clearing up the cancel or invalid purchase Currently we only have jwsRepresentation after complete purchase, which is very limited its usage

Hi everyone, We’ve encountered an issue in some of our games where IAP purchases made using UPI are going into a pending state. Since these purchases are for consumable items, the rewards are not granted at the time of purchase. Even after the transactions are eventually confirmed, the rewards still aren't received. We tested this with two separate UPI transactions, and both resulted in the same pending state issue. Interestingly, when we tried making a purchase using Apple Wallet afterward, the transaction completed successfully on the first attempt, without any pending state. This issue seems specific to UPI transactions. Could anyone help us understand why this is happening or if there’s a recommended way to handle such cases? Thanks in advance!

I've been trying to make my app available on the App Store for a month now, but I can't because the signatures I created don't appear in the sandbox app. I did all the configuration in the store and in the app. I tested the same code in another app with signatures and it was loaded, but the signature for that specific app doesn't appear. I've tried contacting Apple support, but they can't help me. It almost seems like it's on purpose. I'm treated like crap and they don't even give me an explanation about what's happening. Can anyone help me?

In our app we are running into a few issues with pending purchases staying on receipt indefinitely. These are consumable purchases where we received the purchase succeeded from apple but then something went wrong on our servers to validate and confirm the purchase. At this point the purchase stays on the apple receipt indefinitely or until we confirm it. The problem is there are lots of scenarios where we can't confirm purchases anymore (like a game world expired/banned player/etc). So there's a few things I'd like to know to see how this could be handle correctly. 1- Was the user already charged, and if yes would they ever be refunded if the purchase is not confirmed (some sort of expiry)? 2- Is there a way to cancel this sort of pending transaction directly from the app or backend? 3- If one of these users asked for a refund from apple would this clear the purchase from the receipt? Any information would be greatI couldn't find a lot of info on this topic.

Hi, I have a setup using App Store Server notifications, which has worked fine for a while now. However, I've never been able to successfully verify a purchase via Xcode, only via TestFlight. The reason for this is that the StoreKit transactions have numerical IDs (e.g. starting from 0, incrementing one-by-one), instead of UUIDs like in TestFlight/production. This means that often the backend will detect an existing transaction with the same ID and not complete the purchase. What are we meant to do here? If I send a custom ID to make it unique the backend won't accept this - I can ask them to change this for our dev environment but it's not ideal. What I'm after is a way to use UUIDs for transaction IDs when running via Xcode. Thanks

I am using the public url https://api.storekit-sandbox.itunes.apple.com/inApps/v1/notifications/jwsPublicKeys to get the jwks keys to verify the signed payload for store kit payments. I am checking Apple server notifications. const APPLE_JWKS_URL = "https://api.storekit-sandbox.itunes.apple.com/inApps/v1/notifications/jwsPublicKeys" // Apple JWK set (cached by jose) const appleJWKS = createRemoteJWKSet(new URL(APPLE_JWKS_URL)); const jwks = await appleJWKS(); logger.debug("Apple JWKS Keys: %O", jwks); // Log the keys if (!signedPayload) { // return res.status(400).json({ error: "Missing signedPayload" }); } // Step 1: Verify JWS (signature + payload) using Apple's JWKS const { payload, protectedHeader } = await jwtVerify( signedPayload, appleJWKS, { algorithms: ["ES256"], // Apple uses ES256 for signing } );