Hi, Apple developer community
We’re launching our first app and we’re really excited (and honestly a bit anxious) about the review process.
From the start, we used the Notes section to proactively answer any questions we could think of — including how the app works and complete test credentials. The first review took 3 days, and then we were asked for additional documentation. We provided everything within a couple of hours, and we also re-shared the same key information from Notes to make it easier for the reviewer.
Then another 3 days passed (which feels very long to us), and we received the exact same rejection again. It really seems like the reviewer isn’t reading our response or the Notes section. We can also see that they aren’t logging into the test account for some reason.
We’ve replied again with a detailed explanation, but it feels like we’re stuck in a strange loop of rejections.
What would you do in this situation? Why might a reviewer be overlooking the information even when it’s clearly provided both in Notes and in our reply? We’re building a genuinely useful product and we’re very concerned about what’s happening here.