Dear App Review Team,
Our app – Apple ID 6754872058 has been stuck in the “In Review” status for over 7 days (since Jan, 15 at 10:44 PM). Normally, reviews begin within a few days, but in our case, it seems unusually delayed.
Could you please clarify:
• Is there a specific reason for this hold?
• Is any action required from our side?
• When can we expect the review to finish?
Thank you very much for your time and assistance.
Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.
Thank you for your response and for looking into the issue.
We would like to share that we already reached out via email regarding the app review status around 15 days ago, but unfortunately, we have not received any updates since then. The app is still stuck in the review process, and there has been no change in status.
As this matter is time-sensitive for us, we wanted to check if there are any alternative ways to connect with your team—such as chat or a call—so we can better understand the situation and resolve it more efficiently instead of continuing via email only.
We truly appreciate your support and look forward to your guidance on how we can proceed further.
Thank you for your time and assistance.
