Hello everyone,
We’ve been trying to resolve an App Review issue for almost a month now and would really appreciate advice from anyone who has gone through a similar process.
We are a legally regulated financial institution with licenses in multiple jurisdictions. Our app includes crypto exchange–related functionality. To comply with Apple’s requirements, we have:
- Limited App Store availability strictly to countries covered by our licenses
- Prepared a detailed licensing document for every review cycle
- Provided a country-by-country breakdown explaining under which license we are allowed to provide services
- Included official registry links and screenshots from regulators’ registers
- Attached this document to every App Review submission
Despite this, we repeatedly receive the same response from Apple:
“Your exchange app has not been submitted by a corresponding exchange or recognized financial institution or you have not demonstrated you are partnered with an exchange with supporting evidence of permissions, registrations, and/or licenses to offer exchange services.”
“The storefronts you selected include locations where you or your service providers have not provided supporting evidence of permissions, registrations, and/or licenses.”
The main challenge is that Apple does not specify:
- Which exact jurisdiction is problematic
- Which license is considered insufficient
- Whether the issue is with our status as a financial institution vs. being a “recognized exchange”
- Or whether additional corporate or constitutional documents are expected (e.g. articles of incorporation, regulatory approvals, partnership agreements, etc.)
At this point, we’re unsure how Apple expects licensing evidence to be presented in a way that can actually be reviewed and approved.
Questions to the community:
- Has anyone successfully passed review for a crypto exchange app as a regulated financial institution?
- Are there specific documents Apple expects beyond licenses and registry confirmations?
- Is there a known best practice for structuring licensing evidence for App Review?
Any guidance or shared experience would be extremely helpful.